Though this is not the mainfactor to distinguish a reliable website hosting company from a bad one and a reseller from a real supplier, having the option to call and talk to a live person is an indicator that you are not working with a one-person company and that you'll be able to get in touch with someone whenever you're in need of assistance. The phone support for web hosting services may vary from common to dedicated, so the problems which can be resolved through a call differ depending on the provider. Usually, these issues are more basic and include billing or first level tech issues because more complex issues generally need a support ticket where both you and the sysadmins can follow what's going on with a particular issue. However, being able to call your service provider can save you considerable time and efforts for the multitude of small things that will eventually appear at the time you manage your hosting account.
Phone Support in Website Hosting
As we have live telephone support 14 hours a day, you are able to call us and consult with our customer support representatives to get more information about the Linux website hosting services that we provide and make sure that our servers meet the system requirements for your sites before purchasing anything. For your convenience, we have phone numbers on three different continents so you are able to call the one closer to you - in the United States of America, Great Britain or Australia. If you're already an existing customer, you'll be able to call us about general and billing matters, or even about some tech matters. If the situation is strictly technical or it can take longer time to investigate, you will have to employ our ticketing system, which will enable both you and our technical support team to keep track of the information supplied by either side.